FAQs

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What is Common Sense Essentials?

Common Sense Essentials is an online store offering high-quality, affordable home improvement products curated for practicality, durability, and everyday use.

Where are you based?

We are an online-only store with centralized warehouses, shipping to most regions nationwide for convenient doorstep delivery.

Do you have a physical store?

No, we operate entirely online to keep prices low and pass the savings directly to our customers.

What kind of products do you sell?

We offer a wide range of home improvement items, including tools, fixtures, hardware, storage solutions, and practical home essentials.

Are your products eco-friendly?

Many of our products are eco-friendly and sustainably sourced. Check individual product pages for detailed eco-certifications and materials used.

Ordering & Payment

How can I place an order?

Simply browse our store, add items to your cart, and proceed to checkout using our secure payment system.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and major digital wallets for your convenience.

Can I change or cancel my order?

Orders can be changed or canceled within 2 hours of placing them. Contact customer support immediately to request changes.

Is it safe to shop on your website?

Yes, our site uses SSL encryption and secure payment gateways to ensure your information is safe.

Will I receive an order confirmation?

Yes, you’ll receive an email confirmation right after placing your order, along with tracking information once it ships.

Shipping & Delivery

Where do you ship to?

We currently ship nationwide, with plans to expand internationally. Check our shipping page for specific regions we cover.

How long does shipping take?

Standard shipping usually takes 3–7 business days, depending on your location and the product's warehouse availability.

What are your shipping charges?

Shipping is free for orders above a certain value. Otherwise, charges are calculated based on weight and location at checkout.

How can I track my order?

Once shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

What if my package arrives damaged?

If your order is damaged in transit, contact us within 48 hours with photos for a free replacement or refund.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on unused items in original packaging. Some exclusions may apply.

How do I request a return?

Visit our returns page and fill out the return request form. We’ll email return instructions within 24 hours.

Do you offer free returns?

Return shipping is free for defective or incorrect items. For other returns, shipping costs may apply.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

What if I receive a damaged product?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Can I exchange an item?

Yes, you can request an exchange within 30 days of purchase. Contact support for exchange instructions.